traplinked Support

You can reach us on weekdays by hotline, ticket or in a booked live session: personal and reliable whenever you need support or have questions.We are here when you have questions: personal, reliable and fast.

Hotline: +49 911 477 567 65 Submit a support request

Two traplinked employees with a digital trap in the workshop

Manual Setup and operation step by step Live support Personal session for your setup appointment FAQ The most common questions, answered briefly

Three ways to reach us

How to reach Support

Hotline

Need immediate help by phone? Call us at +49 911 477 567 65. The hotline is available Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m.

Call the hotline

Support request

You are also welcome to use our support form. Your request is automatically logged as a support ticket in our helpdesk, and you will receive email updates on it.

Report a support case

Complaints and returns

To return products, please fill out our return form. Our customer service team will then send a return label to the email address you provided.

Live support during setup

Your direct contact

“Hello, I'm Alex Effenhauser, Quality Manager at traplinked. I am your direct contact for support requests and feature requests.

Smooth work with our devices, fast and thorough answers to service requests: these are the principles by which I measure my performance.”

Do you have a setup appointment at an end customer's site and need support on that day? Book a personal online session in advance, ideally at least two working days beforehand.

Book a support session

Alex Effenhauser, Quality Manager at traplinked

Shared success

Project-based consulting for customer acquisition

Do you have a digital pest control project? Our sales team is happy to help you make it happen.

Manual FAQ Returns

Any questions?

A conversation clears up more than three pages of text.

Book a consultation Back to overview